Perfect Quality & Service = Perfect Customer Satisfaction



We really know and love pens and we love providing people with the best pens ever made. But most of all we want happy customers, there is nothing more fulfilling and rewarding for us than when you say you are so happy with the service and your order from us, that it was above and beyond what you expected. Our mission is and always has been very simple, always do honest business and provide the best products and service we possibly can. This is why, each year since the launch of this website in 2015, 75-95% of our orders are placed by a returning customers. There is no bigger reward for any business than that number.
That is why, this is what you are saying about us:

 

 
W. - Apr. 11th 2023

Hi
I received my latest order in good condition and the pens look very good. Shipping took about two weeks. Thanks!

 
Urban - Mar. 19th 2023

Hi Natasha,
Three nice and beautiful pens and the pen case just arrived, please see picture attached. Everything nicely packed and in perfect order. And surprise, a posh pen etui ! I'm very happy with them. Many thanks for your care and attention. Good evening to you all, with kind regards,
Urban

 
David - Mar. 16th 2023

I have just received my package and oh boy what a package it is! The pens are all absolutely beautiful and I would like to thank you so much for including the extra ball point pen with the pen case. I’m in love with everything and I must confess, the ball point pen has oddly become my favorite from all my pens. Once again, thank you so much for everything and for sending me the extra little ballpoint pen with refills and the case. This had been one of the greatest days ever!
Best,
David

 
Greg - Mar. 10th 2023

Natasha,
Thank you for the discount code, it just confirms what I know about ProtoPens that you care about your customers and provide some of, if not the best service, in the industry. I consider you one of the best fountain pen companies in the business. I look forward to doing business with you many times in the future.
Greg

 
Sarah - Feb. 22nd 2023

Hello!,
The pen has arrived safely a few days ago. Happy to report it is working beautifully and just loving the line variation! This has swiftly become one of my favourites!
Thanks again for all your assistance!
Sincerely,
Sarah

 
Marc - Feb. 13th 2023

Dear Natasha,
Today, I have received the Waterman Carène Deluxe GT. It is perfect. Your team has done a great job. It is repaired without any trace of harm, and above all, it writes beautifully. A real delight.. Thank you a lot for your work and your very good communication. I am fully satisfied.
Once again, thank you!
Best regards,
Marc

 
Bob - Jan. 21st 2023

Hi
Hi, I ordered 2 Waterman Gentleman sets, a MB 164 and a fisher space pen from you. I received the order and the pens are great. Thanks.

 
F. - Jan. 12th 2023

Hi,
Hope you had a good Christmas? Just to let you know, my Pelikan 140 arrived safe & sound yesterday - it's a lovely little thing with a killer nib. Many thanks once again - I'll be checking back regularly for new Pelikan stock, you can be sure! All the best.

 
Frank - Jan. 8th 2023

Hello Natasha,
I thought I'd let you know that my Pelikan M600 set arrived today & I'm absolutely delighted - both with my purchase and with your promptly and efficient service. Thank you!

 
Dave - Dec. 24th 2022

Well....just .... W O W...........
it's here from North Macadonia....REALLY....in 2 days..........YOU GUYS ROCK> Thanks so much..........the Reform is magnificent....it is thawing out as we are at -5.5F today........the DHL dude is just perfect too...a bit cold, but cool! Looking forward to more with you next year. What - a - Christmas. You're GOOD!
Cheers from Colorado....Dave in Lakewood.......J U S T W O W !

 
B - Dec. 4th 2022

Hello Natasha,
I received the Montblanc 144. It is a very nice pen!
Thank you so much for everything.

 
David - Oct. 28th 2022

Thank you so much for everything. You have given me such excellent customer service from all the way over here in Australia.
Warmest Regards

 
Ben - Oct. 27th 2022

Hi, Natasha,
Thank you for the beautiful pen.
All best

 
Allan - Sep. 2nd 2022

I've come to the same conclusions, but have to say I'm very pleased with your honesty and willingness to do whatever I thought (within reason) would be needed to make it right. I'm very happy with the pen as is, and very pleased with your level of customer service. I love my new (old) pen, and am happy to have found an honest ethical vendor; and you now have a loyal customer!
Thanks again and have a great weekend!

 
A. - July 22nd 2022

I received my pen part and it has restored my beloved Montblanc after it was unused for so many years because of the missing piece. It was a pleasure to make this transaction with your company. Every detail of the process was perfect (including the wording of your emails and the simple elegant packaging) and reflects your thoughtful attention.
Thank you!
Best wishes

 
Andy - Jan. 12th 2022

Hey Natasha, just wanted to drop you a line and say a massive thank you for all your time and assistance in trying to find a barrel match for my Montblanc. It arrived back this week safe and sound and the match is so close its practically perfect so thank you very much I really appreciate everything you’ve done to help. Wishing you all the very best.
Andy

 
Wally - Nov. 15th 2021

Thank you!
I received the Pelikan pen this morning. Beautiful pen. The condition is so good that the pen looks like it was made yesterday. Looking forward to see what other pens will be available from the attic find.

 
Mehmet - Nov. 12th 2021

Dear Protopens,
I've been purchasing for many years from ProtoPens (from the time of UberPens). I am astonished of your great service and items. Hvala mnogu dragi priateli.

 
Brian - Oct. 22nd 2021

Dear Natasha,
Thank you very much for your prompt and helpful reply. This new Pelikan is beautiful and in wonderful condition, and it writes beautifully and is a pleasure to use. By the way, I very much appreciated the care and attention to detail involved in the packaging of this pen, including the warranty card as well as the outer twine wrap. All so very nicely done. I look forward to receiving my next order of two Reform 620 ballpoint pens from you, and I'll return to your website to see what new products you may have that may be of interest to me.
Thank you again for all your kind and helpful assistance.

 
Bora - Oct. 11th 2021

The 400NN arrived and I absolutely love it, thank you so much. Thanks to you and everyone at the wonderful Proto Pens team :-)
Best wishes,

 
Gregory - Sep. 29th 2021

Hi, I have just received my Pen this morning. Fabulous! Very Happy, and just as described, and just what I was hoping for. Great Customer Service as Always.
Many thanks. Very best.

 
Gregory - Apr. 23rd 2021

Hi, just received my pelikan Pencil. Very Very Happy! Looks Fab!
Thank you for Excellent Service as always I have already spread the word about your company.
Hopefully will be back in touch again soon
Big thanks

 
Domvi - Feb. 18th 2021

I have three words for you: a-ma-zing!
I could not be happier. I have loved the pencils; and the packaging and gifts are a great detail. With your permission I will recommend your store on the mechanical pencil forum. Thank you very much

 
C.P. - October 13th 2020

Hi Natasha The Caran d'Ache pens arrived a few days ago. Excellent service, excellent packaging, and love the pens too.
Thnx
C.

 
A.K. - October 6th 2020

Simply amazed! :)
Dear amazing Protopens team. I have simply no words to express that feeling of the new company which will support me in my long study......thank you indeed!!!
I thought to take a picture of my scenery (that is what i see from this point of view) and share it with you.....
I am simply excited in all ways.......thank you!!!!! amazing package, with such a taste and care, and a writing instrument so unique!
You simply add a new fan to your list
thank you once again

 
P.N. - September 9th 2020

I received the pens this morning and am glad to inform you that the packaging, warranty card, and the shipment process was Amazing. Here is my quick take on the overall experience so far:
- The packaging shows the love and care ProtoPens takes for the stock and for meticulously ensuring the package is clean, sanitized and the pens are also clean and safe.
- Warranty Card: Detailed and to the point.
- Shipment: The DHL shipment was very fast as suggested. A quick info that DHL did charge a small fee for handling and VAT.
- The FP: This is my first EF nib for a Montblanc (all others have been medium), the nib could have been smoother but the flex compensates for the lack of it being as smooth as the medium Nibs. The pen came very clean and packaged well and is as described on the website.
- Ball Pen: Not tried yet, and not keen to try :)
- Customer Service and Response to queries: Excellent!!
- Overall, a very good experience buying from ProtoPens and will definitely look at more exclusives when available.
Thanks Again

 
Jun - June 16th 2020

I inform you and your team the delivery confirmed. KAWECO 85 fountain pen is so amazing!! Thank you and have good days.

 
Andrew - April 29th 2020

Took receipt of the 18K nib unit, yesterday. Wholly delighted with my latest acquisition - tried it earlier - it's beautiful!! Invariably, you always come thru' with my rather more eclectic requests - & once again, you have no disappointed. For those I know within the fountain pen community, I always refer you as my pen site of choice - especially for some of the rarer examples, & as such, I would trust that you take receipt of orders for same. Stay safe, & once again, thank you for making my M250 'whole' again,
Andrew

 
Andrew - April 3rd 2020

Just thought I'd let you know that I took receipt of my items, some twenty minutes ago, & have installed the new piston sleeves (with my own piston turning knob from the original 400NN); not only do they fit perfectly, but I now have a fully functioning writing instrument, again - thank you so much!!
Stay safe all,
Warmest Regards,
Andrew

 
Jim - February 20th 2020

Hi
I came home from work today and the delivery person came with the pen and pencil set! That was remarkably quick! They both look GREAT! I carefully read the instructions and took your advice and filled the fountain pen with my newer Parker Quick ink. Wow, it writes great! So smooth, no skips and so comfortable / balanced. The pencil is near identical to the one I got from you previously but a bit more flash looking with the middle band and the top. As with the other it writes GREAT too! Can't thank you enough for looking after us. Glad we waited for this set! Thanks again and know your company will continue to prosper as you have an excellent customer service ethos. Many business people have no idea how important that is. I showed them off when I returned to work and told everyone where I got them. All the very best, Jim

 
M. - July 11th 2019

Hello, My pencil has turned up more quickly than I was expecting and it is fabulous. I can't thank you enough for a perfect service. I will cherish your pencil forever and have left good feedback for you. Best wishes

 
S. - June 1st 2019

Good morning. The tines on the pen were in fact, bound up and the left was below the right. I successfully realigned them, my first ever attempt to do so, and the pen now writes consistently at all angles, so problem solved and I learned something new. Thank you for your prompt and attentive service. I will be buying from you again. Just received the Pelikan MK10 and will let you know how it performs. Kind Regards

 
E.E. - May 25th 2019

Good day, the pen arrived today, my wife was extremely happy with her gift! Thank you for everything!

 
E.O. - May 22nd 2019

Hi again Natasha. I just got my package delivered today, apologies for the trouble. Thank you so much for the packaging and care taken with the order, the pen is beautiful and writes very nicely!

 
T. - April 10th 2019

I received the Parker pen set yesterday. The three pen set is absolutely stunning!!! I am very pleased. Thank you again and best regards.

 
K. - March 4th 2019

I am writing to let you know that the two pens have arrived. Without any question, you have provided the best after-sale service in this internet days of faceless business. I am sure that in times to come, your business will prosper. All the best.

 
Carl - January 14th 2019

Hi there,
I recently purchased a Parker 45 Student Edition and wanted to let you know what an enjoyable experience this was. Firstly the quick professional communication with Natasha when I had an inquiry regarding shipping. Then when I saw the package when it arrived and how it was wrapped I knew this was going to be an experience so I sat down with my girlfriend, mom and sister to open the box. Every step of the unboxing was amazing. I’ve never seen this much attention to detail! We opened the box, had some tea, then opened the quality control card, had another sip of tea, commented on the packaging etc. You get the idea. The package arrived with the string still intact. Even the packing tape was applied perfectly centred. We know because we measured. And finally opened the pen and added ink. Amazing to activate a 60 year old pen with no issues whatsoever. It’s like a “time capsule”. Even looking at the quality control card initialled “MB” and referencing it to Marcel on your website was excellent. Speaking of the website, it is perfect. Great descriptions and clear detailed photos. Easy to navigate. Keep up the great work everyone and I wish you continued success with your company!
Sincerely, Carl

 
BR - December 22nd 2018

Hello, more good news: three of the parcels arrived today! The pens are all amazing (as are the cases) and I cannot wait to ink them up and start writing. I really cannot believe that these are vintage pens; I feel as though I've been transported back to the decades in which they were originally produced! Thanks so much to you and the UberPens team. Warmly, B.

 
Martin - December 7th 2018

Hi, I just received my second order from your enterprise and I must offer my praise for your service. I buy a lot of products from small and big retailers, in person and online, and I think your order fulfillment may be the best that I've ever experienced. The packaging is superb. From the neat outer wrapping (including the classic string) to the interior pen boxes and individual pen bags, to the detailed warranty card along with the beautiful handwriting. It all says, "quality". I really love your attention to detail. It really shows and I for one appreciate it. I'm sure others do too. And of course, the pens that you are selling have met or exceeded my expectations. Whatever you're doing behind the scenes to make all this happen, please continue :-) Sincerely, Marty

 
BB - December 5th 2018

I'm pleased to inform you that the parcel arrived yesterday and I'm thrilled with the pen. Great service! I'll be a repeat customer. Thank you once again, Best Regards B

 
Jim - October 23rd 2018

I received the pen this morning. I’m very pleased with it, and your very professional service. I would recommend UberPens to anyone and will look to make further future purchases.. The packaging was also excellent.

 
Fatos - April 19th 2017

I just received the three pens. I just wanted you to know that I'm very happy with the products and specialty with you and your team. Many many thanks from the bottom of my heart, simply, it wouldn't be possible without your help. I can't express enough my thanks.

 
Zoltan - March 12th 2017

Thank you for your help, it is much appreciated! I am so glad I contacted you, you are really helpful and I am very grateful for that. The piston assembly, it worked out perfectly. Now my Pelikan 400NN works like a charm. You had been very helpful and nice to me. Thank you for everything

 
Kaito - Jan 25th 2017

I got the mechanical pencil which I ordered few days ago. When I opened the package, I was surprised because of good wrapping. The pencil is working perfect and very cool. Thank you and I will buy something at your shop.

 
Anand - Jan 23rd 2017

Thanks again. Pens arrived today. They are gorgeous. Will deal with Uber again. I am a happy returning customer.

 
Frank - Jan 22nd 2017

I have been a fanatic fan of you website since last summer. I am quite moved by your consistent performance and the mission page of your site! May the Force be with you!

 
Temo - Jan 16th 2017

I just received the pens. I'm very, very pleased!! They are all wonderfully lovely pens!!! Thank you again.

 
Tim - Jan 1st 2017

Scant few businesses have shown the concern for a customer that you have.

 
Deb - Dec 31st 2016

Thank you so much. I will always do business with you and your wonderful team. Take care & thank you for the hard work you do to get the precious pens to us who are so far away!! With Joy, Deb

 
Debbie - Dec 31st 2016

The beautiful Pelikan just arrived. Thank you so much for the careful & beautiful wrapping and for getting the pen to me safely. I appreciate your assistance and excellent customer service. I appreciate your follow up and commitment to outstanding customer service. That is what brings the customers back to you. Sincerely and Happy New Year!

 
Temo - Dec 31st 2016

Season's Greetings: I just received the Aurora fountain pen today & the plastic pen/pencil cases. The Aurora pen is absolutely lovely!!!

 
Christine - Dec 25th 2016

Refills arrived :) and they fit/work perfectly

 
Kenneth - Dec 24th 2016

The gold Diamond Point pen has arrived safely today, in time for Christmas. Thank you very much for sending it so quickly. Merry Christmas!

 
Eriko - Dec 9th 2016

The Montblanc Monte Rosa is now one of my absolute favorites! it write so beautifully...

 
Kam - Dec 7th 2016

Dear Natasha, I made a number of orders at the same time. This probably caused the omission on the part of your staff. It was just an unfortunate coincidence that the post offices messed up and delayed. Next time, I probably would choose another delivery option. You handled all issues calmly and understood the customer's perspective. That of itself deserves a gold medal. If you want me to leave positive feedback on your site, do let me have the link. May I wish you a Merry Christmas and a bright 2017.

 
Derek - Dec 7th 2016

"Far better it is to dare mighty things, to win glorious triumphs, even though checkered by failure, than to rank with those poor spirits who neither enjoy nor suffer much because they live in that gray twilight that knows neither victory nor defeat" - Teddy Roosevelt.

 
Ed - Dec 6th 2016

The pen have arrived and I am very satisfied and happy with the ballpoint! I can tell you that the adaptor fits on the new refill from Montblanc and works perfectly! I am considering some Montblanc pen in the near future, and additional ballpoint perhaps. Hopefully you could provide after a very good experience with Uberpens. Thank you.

 
Pavel - Oct 25th 2016

Hello, Natasha! Many thanks! Set reached safely. Pens look better than in the photos. You and your company is very pleasant to deal with!

 
Aurélien - Sep 28th 2016

Wow! You are very fast!!! Thank you very very much. :)

 
Debasis - Sep 23rd 2016

The wait is over!!! I received the pen this afternoon. Although I found its a bit smaller than what I was expecting, I absolutely love the way it looks and writes. Very happy with the purchase. Thanks for following up and tracking the item.

 
Bob - Sep 22nd 2016

Natasha, The two little green world travelers arrived today in good shape. Great packing job on your part. The pens are wonderful. Thank you very much...bob

 
Manuel - Feb 3rd 2016

I received my pens and I am absolutely thrilled by them. Thank you so much for your considerate and exemplary customer service. I will certainly continue doing business with you. It is a great comfort to know that I am covered by your excellent warranty, although I don't expect I'll ever need to use it.

 
Manuel - Jan 27th 2016

Dear Natasha, Thank you so much for your concern, and for your generous shipping upgrading. It is truly a pleasure to do business with you. Thank you again for your extraordinary customer service.

 
Joel - Jan 19th 2016

Hi, I was really pleased with the 120 I purchased from you a couple of months ago. Thanks

 
Todd - Jan 12th 2016

Hello Natasha, Your shipment arrived a week ago on Monday. I am very happy with the Pens. Your company took very great care in packing and preparing the shipment, as well as seeing that the pens themselves were in very good condition. I appreciate all the care and the polite and professional communication very much. I now understand how you earned that 100% rating and am very impressed with your diligence. Highest praises regarding the pens and ink. They were exactly what I had hoped for. Peace & regards.

 
Benjamin - Jan 2nd 2016

Thanks very much again, I was very glad to find these parts available!

 
Ken - Dec 21st 2015

Just to say item has arrived ok. I am very pleased with it and thank you for prompt dispatch and careful packing. Hope to buy again from you Best Regards

 
Teodor - Dec 17th 2015

Hello,I got the parts, pen repaired, my P25 is writing again! Thanks and enjoy the Christmas

 
Dozer - Dec 10th 2015

The pen is amazing and works great will definitely be coming back to uberpens for more. Thank you

 
Jacqueline - Dec 10th 2015

Hello, I recently bought a pen from you all and I am thrilled with it!! Really like your site and have bookmarked it for future buys! -- Regards, Jacqueline

 
Donald - Dec 7th 2015

I received the Watereman's fountain pen from Uber via Sunday delivery! That's real customer service. The fountain pen is really nice. Works great! Thank you all at Uber Pens! PS There's a Russian (Army?) song; "Oh, Natasha!" You should change "bug report" to "hug" report! There were no problems of any kind! Thanks again. Really nice Watermans pen....

 
Claudio - Oct 4th 2015

Good morning! I want to let you know that I have just received your package!! But most of all, I want to thank you for your great customer service, and the wonderful product that I received. To be honest, it was better than I expected, all the Items that I got it came just like you described, and it made a very happy customer. Your company is very professional, I like to work with companies like yours. I will do my best to promote your business among my fellow Pen Lovers. I am looking forward to my desk purchase with you. Thank you again. Best, Claudio

 
Jim - Sep 17th 2015

Thank you for your help! The part came in last week's post; it fits perfectly and the pen is working like it was new.

 
Sergei - Aug 18th 2015

Dear Natasha, First of all thank you very much for two parcels I received yesterday: unpacking your items feels almost like Christmas to me and the both pens are gorgeous!..;-) Yesterday I came back home and found your first parcel (the Reform pen and the leather pouch): they are exactly as described and expected and your packaging is really amazing, so I thank you very much indeed!..;-) Frankly speaking, so far your service leaves nothing to be desired..;-) And I am not saying this in order to flatter you, no: I simply buy a lot of stuff online, I can compare and I wish every internet seller had your level of service. I am going to come back to you some time later when another interesting pen will be calling for me..;-)

 
Ron - Aug 18th 2015

Hi! Life is short, in this iteration, but Über-long in it’s entirety. For those for whom pens recreate the past, fondly, your company is a conduit. You, nor I, can predict whether the future will preserve our species’ use of the hand’s personality. We both can commiserate, or we can understand that a person will always yearn to make their thoughts artistically singular, and so not commiserate but tacitly know that the digital age in that sense is puerile and so: ephemeral. The pens I’ve found and bought from you are exquisite, perfect, and speak softly to each purpose and person for whom you’ve provided them, through me. Just as you sent this, I’ve bought another tonight, that will make it’s mark on the recipient’s heart and hand. Thank you for excellence. Ron

 
Donald - Aug 9th 2015

The Pen arrived today. Uber Pens provided excellent service - that's all that really matters. The Rotring pen is a real beauty...like right out of the factory... Thank you all!

 
Tan - July 21st 2015

Hi, I got the pen yesterday. It is great! Thank you so much! The box arrived in excellent condition. And unpacking the pen is quite an experience I have to say! I am impressed that there is a instruction label on the box, which is very friendly and useful. And I like the way the pen is packed and the little warranty card. Very very nice.

 
Mark - Jan 27th 2014

Your items and service deserve praise. I've been having a few problems with ebay sellers. Wrong items, possibly fake items, endless calls and emails which is very irritating. The care with which you sell, describe and pack and send your merchandise is incredible and the quality of what you have for sale is also impeccable. With your company, it makes a light and refreshing change. Quality is impossible to go against, so you deserve all the praise you get. I Love the items, they are all gifts for my wife, my son, a good friend and I like to give special things to my special people. Thank you very much, Warm regards.

 



Our previous 10 years 100% perfect feedback

We take great pride in our writing instruments, and we want to make sure you do as well. We offer some of the best and the rarest pens in the world. We only sell NOS (New Old Stock) and mint condition items. No pen leaves ProtoPens unless it fulfills our highest standards for functionality, performance and cosmetic condition. Besides that, every item prior shipping has to pass our rigorous quality control process. The photos in every listing are from the actual pen/item which is listed for sale. What you see in the photos is exactly what you will get in the mail.

All of the above is simply summed up by our customers feedback. Before transferring the business to www.myUberPens.com in May 2015 (now ProtoPens.com), we were proud to be The Only eBay pen store which had never received a negative feedback. In 10 years we've received more than 1000 positive customer feedback comments and perfect Direct Score Ratings, 5.0 out of 5.0. We were awarded the PowerSeller and TopRated store awards by eBay each year in a row.