Shipping


UPDATE
Jan. 29th 2022
*Orders to USA can currently be shipped only via DHL. Please sellect DHL as shipping service at checkout.
*Registered Regular Postal Service is now again available Worldwide except for USA.

We offer two shipping options:
1. DHL Express International 1-4 days Worldwide Delivery - Recommended
Costs $29.95
This is the most reliable, secure and fastest service. The price is the same for any country in the world. The tracking is 100% accurate and starts right after the parcel ships out.
Delivery times are:
Europe: 1 to 3 days (usually 1 day - overnight) 
USA: 1 do 4 days (usually 2 days)  
Any country Worldwide: 1 to 4 days, depending on the destination country usually 2 or 3 days, rarely 4 days.
* The delivery days are counted after the shipping out day, i.e. we ship the parcel today, day 1 is tomorrow.
* Please note: DHL does not deliver to P.O. Boxes. For DHL shipping please provide actual physical address and if possible a phone number. If they cannot find anyone to receive the parcel, they may give you a call to schedule your desired delivery time and place. 
 
2. Regular Postal Services - Worldwide (except USA)
Costs $8.95
Price is the same for any country worldwide. We ship all parcels via Registered Mail. The tracking with this service is often limited, unreliable or logged with delays. Usually the parcel can be tracked once it enters the destination country. It can be tracked via your Country postal service website by entering the RBXXXXXXXXX (Registered Parcel number) you will receive with our Shipping Confirmation email. In case you don't receive this email, please check your Spam folder. The delivery time ranges from 1 to 4 weeks depending on the destination country. Roughly, below are the delivery times based on the destination country or continent. With this service we can ship to P.O. Boxes.
Europe: 1 to 2 weeks (Usually 1 week)  
USA: 1 to 3 weeks (Usually 2 weeks) 
Canada: 2 to 3 weeks
Middle East: 2 to 3 weeks 
Africa: 2 to 4 weeks
Russia: 2 to 4 weeks
Latin America: 3 to 4 weeks
Asia-Pacific: 3 to 4 weeks
Australia: 3 to 4 weeks
Japan: 3 to 4 weeks
 
* We currently ship all items from our Europe Workshop. 
* Since we do one final test and cleaning of each item prior shipping it out, we usually need couple of hours per item to prepare it. Therefore, your item will be shipped either on the same day of the order, unless it is weekend or a holiday, or at most the next working day.
* Regular Postal Services delivery times are often sensitive to the local holidays, i.e. the holidays in each country the parcel has to pass such as sorting facilities, as well as holidays in the destination country. It is also sensitive to weather conditions and many other factors. However, since each parcel is shipped via Registered Mail, even if the parcel is late, it will eventually arrive safely.

 

How do we pack our items? What about gift packing?
Prior shipping our items have to pass our highest quality control inspection, and are perfectly cleaned and tested by ProtoPens pen staff. Each pen is then packed in a special Ziploc vacuum plastic bag in a nearly "clean room" dust free environment. If a pen does not come in its original presentation box, we pack it in a special ProtoPens presentation case. This case ensures safe transport, it is also convenient to use for everyday safe keeping and storage of your pen, but it is also great if the pen is intended as a gift. The way we pack the pen makes it ready to be presented as a gift right out of the package. After all, this is a gift to yourself and we want you to experience it that way. We can also write a gift note for you for free. Finally, everything is packed in specially designed and manufactured for ProtoPens only, custom made carton box, which ensures secure transport.
 

 

Returns


If there are any issues with the item when it arrives, due to shipping or other problems, please contact us so we can resolve. We never had a single customer disappointed and we love to keep that record.
Returns are accepted!
If the reason for the return is our fault, we will issue full refund plus the original shipping and we will pay for the return shipping too!
If the reason for the return is not our fault, i.e. you've decided you don’t want to keep the item, you are welcome to return it 7 days after receiving it in the same condition it was delivered to you. In this case we will issue a full refund for the item(s) price, minus the shipping cost you paid for getting the item delivered to you, and you will also need to cover the return shipping.