UPDATE: March 15th 2023
Regular Registered Postal Service is now again available Worldwide including to the USA.
1. DHL Express International 1-4 days Worldwide Delivery - Recommended
This is the most reliable, secure and fastest service. The price is the same for any country in the world. The tracking is 100% accurate and starts right after the parcel ships out.
Any country Worldwide: 1 to 5 days, depending on the destination country.
Price is the same for any country worldwide. We ship all parcels via Priority Registered Mail. The tracking with this service is often limited, unreliable or logged with delays. Usually the parcel can be tracked once it enters the destination country. It can be tracked via your Country postal service website by entering the RBXXXXXXXXX (Registered Parcel number) you will receive with our Shipping Confirmation email. In case you don't receive this email, please check your Spam folder. The delivery time ranges from 1 to 4 weeks depending on the destination country. Roughly, below are the delivery times based on the destination country or continent. With this service we can ship to P.O. Boxes.
USA: 1 to 3 weeks (Usually 2 weeks)
Australia: 3 to 4 weeks
How do we pack our items? What about gift packing?
Prior shipping our items have to pass a series of tests and a very careful inspection, and are then cleaned inside-out. Each pen is then packed in a special plastic bag in a nearly "clean room" dust free environment. If a pen does not come in its original presentation box, we pack it in a special ProtoPens presentation cardboard box. This case ensures safe transport, it is also convenient to use for everyday safekeeping and storage of your pen, but it is also great if the pen is intended as a gift. The way we pack the pen makes it ready to be presented as a gift right out of the package. After all, this is a gift to yourself and we want you to experience it that way. We can also write a gift note for you for free. Finally, everything is packed in specially designed and manufactured for ProtoPens, a custom made carton box, which ensures secure transport.
If there are any issues with the item when it arrives, due to shipping or other problems, please contact us so we can resolve it. We never had a single customer disappointed and we love to keep that record.
Returns are accepted!
If the reason for the return is our fault, we will issue a full refund plus the original shipping and we will pay for the return shipping too.
If the reason for the return is not our fault, i.e. you've decided you don’t want to keep the item, you are welcome to return it 7 days after receiving it in the same condition it was delivered to you. In this case we will issue a full refund for the item(s) price, minus the shipping cost you paid for getting the item delivered to you, and you will also need to cover the return shipping. Please also note that each item is covered by our 1 Year Warranty. You can find more about the terms of the Warranty here.