Shipping

 

We offer two shipping options:

1. DHL Express International 1-4 days Worldwide Delivery - Recommended
Costs $48.95
This is the most reliable, secure and fastest service. The price is the same for any country in the world with a parcel weight up to 1lb (0.5kg) which is sufficient for almost orders including combined orders with pen boxes and packaging. The tracking is 100% accurate and starts right after the parcel ships out.
Delivery times are:
Europe: 1 to 3 days (usually 2 days) 
USA: 1 to 4 days (usually 2-3 days)  
Any country Worldwide: 1 to 5 days, depending on the destination country.
* The delivery days are counted after the shipping day, i.e. we ship the parcel today, day 1 is tomorrow.
* Please note: DHL does not deliver to P.O. Boxes. For DHL shipping please provide an actual physical address and if possible a phone number. If they cannot find anyone to receive the parcel, they may give you a call to schedule your desired delivery time and place. 
 
2. Regular Postal Services 1-4 Weeks Worldwide Delivery
Costs $12.95
Price is the same for any country worldwide, with a parcel weight up to 1lb (0.5kg) which is sufficient for almost orders including combined orders with pen boxes and packaging. We ship all parcels via Priority Registered Mail. For orders to USA, you can track the parcel via USPS tracking website with the Registered number provided by our Shipping Notification email once the parcel enters US. Usually the parcel can be tracked once it enters any destination country via your local National Postal Service provider by entering the RDXXXXXXXXX (Registered Parcel number) you will receive with our Shipping Confirmation email. In case you don't receive this email, please check your Spam folder. The delivery time ranges from 1 to 4 weeks depending on the destination country. Roughly, below are the delivery times based on the destination country or continent. With this service we can ship to P.O. Boxes.
Europe: 1 to 2 weeks (Usually 1 week)  
USA: 1 to 3 weeks (Usually 2 weeks) 
Canada: 2 to 3 weeks
Middle East: 2 to 3 weeks 
Africa: 2 to 4 weeks
Russia: 2 to 4 weeks
Latin America: 3 to 4 weeks
Asia-Pacific: 3 to 4 weeks
Australia: 3 to 4 weeks
Japan: 3 to 4 weeks
 
* We currently ship all items from our Europe Workshop located in Macedonia. 
* Since we perform thorough testing and detailed cleaning of each item prior to shipping it out, we usually need one full working day per order. Therefore, your item will be shipped either on the same day of the order or the next business day, unless it is a weekend or a holiday.
* Regular Postal Services delivery times are often sensitive to the local holidays, i.e. the holidays in each country the parcel has to pass such as sorting facilities, as well as holidays in the destination country. It is also sensitive to weather conditions and many other factors. However, since each parcel is shipped via Registered Mail, even if the parcel is late, it will eventually arrive safely.

 

How do we pack our items? What about gift packing?
Prior shipping our items have to pass a series of tests and a very careful inspection, and are then cleaned inside-out. Each pen is then packed in a special plastic bag in a nearly "clean room" dust free environment. If a pen does not come in its original presentation box, we pack it in a special ProtoPens presentation cardboard box. This case ensures safe transport, it is also convenient to use for everyday safekeeping and storage of your pen, but it is also great if the pen is intended as a gift. The way we pack the pen makes it ready to be presented as a gift right out of the package. After all, this is a gift to yourself and we want you to experience it that way. We can also write a gift note for you for free. Finally, everything is packed in specially designed and manufactured for ProtoPens, a custom made carton box, which ensures secure transport.

Returns


If there are any issues with the item when it arrives, due to shipping or other problems, please contact us so we can resolve it. We never had a single customer disappointed and we love to keep that record.
Returns are accepted!
If the reason for the return is our fault, we will issue a full refund plus the original shipping and we will pay for the return shipping too.
If the reason for the return is not our fault, i.e. you've decided you don’t want to keep the item, you are welcome to return it 7 days after receiving it in the same condition it was delivered to you. In this case we will issue a full refund for the item(s) price, minus the shipping cost you paid for getting the item delivered to you, minus 4% from your original payment which was paid to the payment processor when you placed your order. You will also need to pay for the return shipping. Please also note that each item is covered by our 1 Year Warranty. You can find more about the terms of the Warranty here.